SECUREBUILD’S MEMBERSHIP STATUS LEVELS

SECUREBUILD’S MEMBERSHIP STATUS LEVELS 2018-08-21T14:20:09+11:00

How does SecureBuild’s membership status levels work?

SecureBuild has developed a membership status framework that’s simple, easy to understand and transparent.

The higher your membership status level, the more benefits you receive as a result of being a member. The membership status levels are designed to reward building contractors who demonstrate and model good building and business management principles and practices.

Our assessment of your membership status level is based upon responses to questions asked during the application process. The key elements of our membership status level determination are:

  • Licensing history (time) – the longer a building business has been in the industry, the higher the membership status level.
  • Licensing history (conduct) – the lower the number of complaints, disciplinary actions and NCAT claims relative to the size of your building business, the higher the membership status level.
  • HBC history – the absence of insolvency, bankruptcy and previous claims, the higher your membership status level.
  • Financials – the better your NTA and liquidity ratio, the higher your membership status level.
  • Internal Quality Assurance – the more robust a building business’s internal quality assurance processes (including systems), the higher your membership status level.
  • Compliance with SecureBuilds Terms and Conditions – the better a member demonstrates commitment to SecureBuild’s Terms and Conditions, the higher the membership status level.

As a result of the assessment process, a member (building business) will be given a rating A to E, with A being the highest and E being the lowest.

A rating will determine the level of contribution (premium) rebate to be applied to HBC certificates purchased by a building business for homeowner clients and the level of flexibility applied to a member’s turnover level.

The table below sets out the membership status levels, criteria and benefits associated with each membership level.

MEMBER STATUS LEVELS
A B C D E
SecureBuild Eligibility
  • Building Contractor licence held >10 years (industry experience)
  • Long history of extremely high levels of compliance
  • No adverse history with NSW Fair Trading or NCAT claims
  • High-quality quality assurance systems in place
  • Excellent financials
  • High level of compliance with SecureBuild’s terms and conditions; and
  • Good survey ratings from SecureBuild Inspectors and your clients.
  • Building Contractor licence held >5 and <10 years (industry experience)
  • Considerable history of high levels of compliance
  • No or minimal adverse history with NSW Fair Trading or NCAT claims
  • Well-developed quality assurance systems in place
  • Excellent financials;
  • High level of compliance with SecureBuild’s terms and conditions; and
  • Good survey ratings from SecureBuild’s Inspectors and your clients.
  • Building Contractor licence held > 1 and <5 years (industry experience)
  • Good history of compliance
  • No or minimal adverse history with NSW Fair Trading or NCAT claims
  • Reasonable quality assurance systems in place
  • Good financials
  • Good levels of compliance with SecureBuild’s terms and conditions; and
  • Good survey ratings from SecureBuild Inspectors and your clients.
  • Building contractors licence held >1 and <5 years (industry experience)
  • Developing history of compliance with legislation and regulations
  • No or minimal adverse history with NSW Fair Trading or NCAT claims
  • Developing quality assurance systems
  • Developing financials
  • Good levels of compliance with SecureBuild’s terms and conditions; and
  • Reasonable survey ratings from SecureBuild’s Inspectors and your clients.
  • New entrant to industry
  • No history of compliance, or an adverse history with NSW Fair Trading or NCAT claims
  • No quality assurance systems in place
  • Poor or developing financials
  • No experience in meeting SecureBuild’s terms and conditions or failure to abide the terms and conditions; and/or
  • Poor survey ratings from SecureBuild’s Inspectors and your clients.
Benefits
  • Quick & simple HBC certificate purchasing
  • Support & advice services
  • 20% flexible allowable turnover
  • Up to 40% contribution rebates
  • Reduced inspection requirements
  • No review of contracts required
  • Quick & simple HBC certificate purchasing
  • Support & advice services
  • 20% flexible allowable turnover
  • Up to 30% contribution rebates
  • Reduced inspection requirements
  • No review of contracts required
  • Quick & simple HBC certificate purchasing
  • Support & advice services
  • 20% flexible allowable turnover
  • Up to 20% contribution rebates
  • No review of contracts required
  • Quick & simple HBC certificate purchasing
  • Support & advice services
  • Up to 10% contribution rebates
  • Quick & simple HBC certificate purchasing
  • Support & advice services

An example of how the discounts will apply is set out in the table below.

Membership Status Level SecureBuild Contribution (Premium) Rebate
A1 $2,600 40%
B1 $2,800 30%
C1 $3,200 20%
D1 $3,600 10%
E1 $4,000 0%

Contribution as at 6/12/17

Membership status levels ratings and turnover levels determine a building business’s overall SecureBuild classification.

The table below sets out the 25 possible turnover/membership level classifications.

TURNOVER/MEMBERSHIP STATUS LEVEL CLASSIFICATIONS

Annual Turnover $0 -<$1m $1m – < $2m $2m – <$5m $5m – <$20m $20m >
Membership Status Level 5 4 3 2 1
A A5 A4 A3 A2 A1
B B5 B4 B3 B2 B1
C C5 C4 C3 C2 C1
D D5 D4 D3 D2 D1
E E5 E4 E3 E2 E1

 

A key benefit of SecureBuild’s membership status program, is that an A status level can be achieved without having to increase the size of your building business.

A review of membership status level of all member builders and contractors will be conducted every 12 months.

The review will be based on information received from the following sources:

  • Feedback from our Building Inspectors regarding adherence to SecureBuild’s Terms and Conditions.
  • Feedback from homeowner clients (who will be surveyed at the completion of every project)
  • Checks with NSW Fair Trading and the NSW Civil and Administrative Tribunal regarding your building businesses compliance with the Home Building Act 1989 and NCAT outcomes
  • Information from trade credit reference providers.

Reviews do not require the submission of any information from builders and notification of the outcome is immediately sent upon the completion of the review.

There are no additional costs for this review.

What can I do to obtain a better membership status level?

Apart from maintaining a good licensing record for a number of years, there are a range of things you can do in order to achieve a better membership status level. They include:

  • Maintaining excellent financials;
  • Utilising a robust quality assurance process and systems;
  • Abiding by SecureBuild’s terms & conditions, particularly in relation to our inspection and payments process;
  • Achieving high-levels of satisfaction from your clients; and
  • Immediately attending to all legitimate defect warranty issues when they arise.

What if I’m not happy with the outcome of SecureBuild’s membership status determination process?

If you’re dissatisfied with the outcome of an application, the decision can be appealed by lodging a review application with SecureBuild’s Decision Review Committee at  drc@securebuild.com.au or by calling SecureBuild at 13 33 14.